You should receive a message on the check-out page, you will also receive an invoice via email and updates of the processes via either email, WhatsApp, or SMS. The means of communication depends on your subscription status. Generally all online orders will be communicated automatically via email ie: Invoices, Shipping confirmation, and order confirmation emails. If you are unsure do reach out to our online chat support team or email us at info@chrisalley.co.za.

All of our products are in stock and shipped directly from our Warehouse, we do this to ensure the best possible service is possible and that all the quality controls are managed in house. Our Warehouse is Located in Gauteng in the East of Pretoria, South Africa.

If you're encountering difficulties while trying to perform basic tasks on Chrisalley.co.za, it may be related to your web browser! Here are some steps to help you resolve the issue:

1. Perform a hard refresh of the page:

• On PC: Press Ctrl + the Reload button.
• On Mac: Press ⌘ Cmd + ⇧ Shift + R.

2. Try restarting your web browser by closing it and then reopening it.

3. Ensure your browser is up-to-date. We recommend enabling auto-updates to keep it current.

4. Experiment with a different web browser that doesn't have any extensions installed.

Many users tend to load their web browsers with helpful extensions. However, if one of these extensions crashes, it can negatively impact your overall browsing experience and how web pages are loaded.

If you continue to experience problems even after trying these steps, the quickest way to report a bug is by taking a screenshot (on Mac) or using the Print Screen function (on PC) and sending it to us.

You can reach out to us at support@chrisalley.co.za or through our live chat messenger. We're here to assist you!

We are continually striving to enhance our website. If you come across any issues with its functionality or appearance, it may be attributed to your browser retaining outdated elements of our site. To access the fully updated version, you can either perform a hard refresh or clear your browser's cache.

For Safari on Mac:

To clear cache: Go to 'Safari' > Clear History > Clear All History
or
To hard refresh: Press and hold ALT + CMD + R (when visiting www.chrisalley.co.za )

For Google Chrome on Mac or PC:

To clear cache: Navigate to Chrome > Clear Browsing Data > Cached images and files > Click "Clear Data"
or
To hard refresh: Press Shift + CMD + R (when visiting www.chrisalley.co.za)

For Firefox on Mac or PC:

To clear cache: Go to Firefox > Preferences > Privacy & Security > Cached Web Content > Click "Clear"
or
To hard refresh: Hold Shift + click on the Reload button (when visiting www.chrisalley.co.za

Clearing the cache on your iPhone and Android device can help improve performance and resolve some issues. Here are the instructions for both platforms:

Clearing Cache on iPhone:

1. Safari:
2. Chrome:

Clearing Cache on Android:

1. Chrome:
2. Other Browsers (e.g., Firefox):

Keep in mind that clearing your browser's cache may log you out of websites, remove saved passwords, and delete browsing history, so make sure you're aware of the consequences before proceeding.

If you're encountering difficulties while trying to change your password on our website at chrisalley.co.za, please follow these steps to resolve the issue:

1. Ensure You're Logged In: Make sure you are logged into your account on our website. You cannot change your password without being logged in.
2. Use the "Forgot Password" Feature: If you've forgotten your password or are having trouble changing it, you can use the "Forgot Password" or "Reset Password" feature on our login page. This will guide you through the process of resetting your password by sending a password reset link to your registered email address.
3. Check Your Email Spam Folder: Sometimes, the password reset email may end up in your spam or junk folder. Please check these folders if you don't see the email in your inbox.
4. Browser Issues: Ensure you are using a compatible and up-to-date web browser. Outdated browsers or browser extensions can sometimes interfere with password changes. We recommend using popular browsers like Google Chrome, Mozilla Firefox, or Safari.
5. Clear Browser Cache: Clear your browser's cache and cookies. Outdated cached data can sometimes cause issues when changing passwords.
6. Password Requirements: Be aware of our password requirements, which typically include a minimum length, the use of both letters and numbers, and sometimes special characters. Make sure your new password meets these criteria.
7. Password Manager: If you use a password manager, it may be autofilling the password fields incorrectly. Double-check that the password manager is not causing the issue.
8. Contact Support: If you have tried all the above steps and are still unable to change your password, please reach out to our customer support team at support@chrisalley.co.za. They will assist you in resolving the issue promptly.

By following these steps, you should be able to change your password successfully. If you require further assistance or have any questions, don't hesitate to contact our support team for personalised help.

We're sorry to hear that you're experiencing difficulties logging into our website at chrisalley.co.za. To help you get back into your account, please follow these steps:

1. Check Your Credentials: Double-check that you are entering the correct email address and password associated with your account. Pay attention to capitalization and any special characters.
2. Use the "Forgot Password" Feature: If you've forgotten your password or are unsure, use the "Forgot Password" or "Reset Password" feature on our login page. This will guide you through the process of resetting your password by sending a password reset link to your registered email address.
3. Verify Your Email: Ensure that the email address you are using to log in is the same one you used to create your account with us. Sometimes, multiple email addresses can lead to login issues.
4. Browser Issues: Try logging in using a different web browser or device. Sometimes, browser extensions or cached data can cause login problems. We recommend using popular browsers like Google Chrome, Mozilla Firefox, or Safari.
5. Clear Browser Cache: Clear your browser's cache and cookies, as outdated cached data may interfere with the login process. (Also see our FAQ "Ways to perform a hard reset or refresh my cache")
6. Password Manager: If you use a password manager, ensure it is not autofilling the login fields with incorrect information.
7. Account Lockout: For security reasons, multiple unsuccessful login attempts may result in your account being temporarily locked. If you suspect this is the case, please wait for a short period before attempting to log in again.
8. Contact Support: If you have tried all the above steps and still cannot log in, please reach out to our customer support team at support@chrisalley.co.za. They will assist you in resolving the issue and ensuring you can access your account.

We understand that login issues can be frustrating, but we are here to help you regain access to your account as quickly as possible. Feel free to contact our support team for personalized assistance if needed.

Chris&Alley only ships within South African borders and is unfortunately not available outside Southern African borders.

Not completely satisfied with your product – Kindly see our returns/refunds policy for detailed information or email returns@chrisalley.co.za. Alternatively contact us through any of our communication channels for us to assist.

Kindly see our returns/refunds policy for detailed information or email returns@chrisalley.co.za. Alternatively contact us through any of our communication channels for us to assist.

Our Warehouse is Located in Pretoria. We have partnered with some of the largest logistics service providers in South Africa. We Strive to have your products to you within two Business days, however depending on your exact location deliveries could take up to three business days. Outlying regions could possible take up to 4 days. If the Parcel is urgent, feel free to leave us a comment when you are in the final check out stage, we will ensure to do our best to make the necessary courier upgrades where possible.

As our Warehouse is located in Gauteng offer our clients Same Day delivery service within Gauteng at no extra cost, however we cannot guarantee same day delivery and only provide same day delivery service when orders meet our internal requirements. (ie: placed before 09:30 AM and all products are in stock).

As a General Guideline:

Gauteng Major Centres: Expect Same Day Delivery Before (For Orders Placed Before 09:30)

Major centres: Expect in 1 – 2 business days
Outlying areas: Expect in 2 – 4 business days

All our Deliveries are Premium Delivery Service Levels. We believe in offering the highest level of service available in order to delight our customers.

Some Area's within Gauteng is not considered "Same Day" Territory, if you are in urgent need of a delivery please reach our to our support team available 7 Days per week who can advise if Same Day is Available. However 98% of Gauteng is reachable.

• Online
  You will automatically be enrolled in the programme once you make a purchase or create an account. You can then earn points for leaving reviews, liking us on social media and for every purchase you make. We notify you via email whenever you earn and we will even reward you with points on your birthday. These points can then be used for discounts when making purchases. Points will never expire. You can further check your points on the rewards widget on the bottom right hand corner of the screen called "Rewards".
• In Store
  Depending on your loyalty level you earn points per rand spent on in store product and treatment purchases. These points can be used to purchase/discount qualifying services and treatments.

• Online
  If you already have an existing Chris&Alley account then you will be automatically signed up for the loyalty programme. If not, you are can simply sign up by clicking on the rewards widget in the bottom right corner of the screen, or simply click here to signup
• In Store
  You are automatically enrolled in our loyalty programme once we have collected your details in store.

• Online
  You save R1 off your next purchase for every 30 points you earn.
• In Shop
  Each loyalty level has their own points value per R1 spend. Points range from 15 points per R1 to 70 points per R1.

• Online
  You can earn 750 points for each product review you write. You will receive a review request from us 14 days after making a purchase.
• In Store
  You will receive a WhatsApp message from us after visiting our salon containing a review request. Share your experience with us and you could earn 10 000 points for in-store use.

• Online
  Once a year you will be notified via email that you have earned birthday points. Please remember to set you birthday. If you are a registered user on the website, you can use the rewards widget in the lower right corner of your screen to access your loyalty programme settings. Simply navigate to “Ways To Earn” and click on “Edit Date”.
• In Store
  We will send you a once off voucher code every year for your birthday associated with your loyalty level. You will be able to redeem your voucher during your birthday month. E.g., Redeem your voucher anytime during your birthday month. If you’re birthday falls on the 20th of a month, you will have the entire month to redeem your voucher.
  Please be sure that your date of birth is set on your customer profile. You can set this date yourself using the Chris&Alley mobile app or ask us to set it for you in store.

• Online
  If you are a registered user on the website, you can use the rewards widget in the lower right corner of your screen to see how many points you have available. You can also click here to pop-up the widget (*Make sure you are signed in to view your points & to Redeem points on Purchases)

• In Store
  There are various ways to check your loyalty points. 

- Visit www.bookings.chrisalley.co.za  and sign into your profile to check your loyalty points balance. 

- Send an email to info@chrisalley.co.za. Be sure to include “Loyalty Points Balance” to the subject line. 

- Download the Chris&Alley app to access your profile and details.  

- Enquire in-store. 

- Call any of our branches and enquire telephonically. 

- Subscribe to receive email/WhatsApp communication. 

Online Loyalty Points: We are so happy that you can redeem your points and spoil yourself! 1. Click on the Loyalty widget and login. 2. Select Redeem. 3. Choose how much of your points you would like to use and the value associated. 4. Select Redeem, a discount code will be generated which you can use in the cart or at Checkout (Note a minimum spend of R700 is necessary for the code to work)

In-Store Loyalty Points: Ask a friendly staff member in store to check your points upon checkout, they can gladly use your points towards any of your favourite treatments in store.